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Important Arrival Information

Thank you for reserving your stay on North Captiva Island. Please take a moment to review this important information. We hope you have a wonderful stay!

CHECK IN:

Upon arrival to our Transportation & Welcome Center, our staff will tag your baggage & groceries for tracking purposes. Please leave the tags on your baggage for your departure. Your baggage and groceries will be delivered to the bottom of the stairs at your vacation home. Check in is at 4:00pm.

CHECK OUT:

Please have luggage ready at the bottom of the stairs for pickup as noted in the departure schedule. Checkout is at 10:00am.

TRANSPORTING CARGO:

Please pack efficiently as Cargo must be transported from the mainland across the water, then by golf cart to your home and all by hand. We offer generous cargo limits but those that exceed the limits will be charged accordingly. Like an airliner, additional weight burns fuel, takes up space and takes additional labor to transport to and from your rental home. We ask you to not bring coolers packed with ice or pack luggage or coolers to exceed 60 lbs each. Overweight cargo can cause injury to personnel.

CARGO LIMITS:

Please note each paying passenger is allowed 1 full size piece of luggage,1 - 38 gallon Bin and 1 case (container) of beverage. This is typically around 100 lbs max. For example: A party of 4 is allowed up to 4 large pieces of luggage, 4 38 gallon Bins and 4 cases of beverages or a combination of this not to exceed the limits imposed.

ADDITIONAL CARGO FEES WILL APPLY OVER AND ABOVE THE LIMITS IMPOSED ABOVE:

  • Additional Luggage: $ 5.00 per full size piece of luggage
  • Additional Bins: $10.00 per 38 gallon Bin
  • Additional Beverage: $2.00 per case

NOTIFY US IF OVER THE LIMIT:

If you feel you will exceed your cargo limits, notify us at least 48 hours in advance and we will reduce all over the limit cargo fees by 20%. Just reply to your confirmation email.

COMPLIMENTARY BINS:

As a service to customers, we provide 38 Gallon rubber maid bins to transport Groceries and loose items. These Bins must be returned within 4 hours of arrival or a retrieval fee may be imposed.

HAZARDOUS MATERIALS:

By law, we cannot transport fuel, paints, chemicals, propane or any other combustible materials.

GRATUITY NOT INCLUDED:

Gratuity Not Included: Please note that housekeeping, the ferry and guest service are all separate entities and do appreciate your tips.

OTHER TRANSPORTATION:

If we provide luggage assistance to your rental and you arrive via other water taxi service other than North Captiva Island Club service, there will be an additional $50 access and logistical fee charged. When arriving through other transportation sources, we will not guarantee safe delivery or be accountable for lost luggage and groceries.

Driving Instructions to Welcome Center Click here

 

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