204 - Pelican's Perch

This was our first time visiting North Captiva and we will be back:) Loved the island and the house. Great location, clean and the pool was perfect. Golf carts worked great and our family had the best time! The perfect relaxing vacation.

Wonderful

The property, Pelican's Perch, was wonderful. The location couldn't be beat - 4 houses away from a gorgeous beach with gentle and clear water, no crowds... absolutely ideal location. The pool at the house was wonderful, perfect for my family of 4 to lounge and play around in. It wasn't big, but it wasn't too small. The house was very nice (although tired) with wonderful top floor with views of the ocean/beach. The master bed was terrible... There was a room on the ground level next to the pool that could have been nice, but there was a big splotch of black mold on the wall and the smell of mold. It's too bad because the space had it's own dedicated AC and it's own bathroom, a TV, and a bar. I guess it's just too damp down there?

We saw manatees and dolphin every day. It was amazing.

Now for the bad part. The North Captiva Island club DOES NOT answer their phone or respond to urgent messages. I called them 5-10 times per day for 3 days and never got through to them. I was calling with urgent issues and they never called back. I left messages. We had problems with both of our golf carts, and one cart was dead in the driveway so I couldn't charge the other cart. They simply didn't respond. For a full 24 hours, their main phone line hung up on us immediately.

Also, a pool staff person must have turned the hose on to fill our pool more... and they forgot to turn the hose off and never returned. The pool was overflowing and I was worried water would get into the bottom floor of the house. Nobody from the club would pick up the phone for a full day! I left message after message. After no answer all day, I drove (in a dying cart) to the dock area at 9pm and found a dock worker who found someone at the restaurant to turn off the hose. Truly worst service ever!

Island was amazing. NCIC was not.

Generally agree w March 2022 review. Excellent location w a number of items needing attention(detailed list provided to properly manager). Beds and golf carts need immediate replacing. Evert NCIC staff encountered was extremely helpful and courteous.

The island vacation has potential to be amazing due to all the amazing wildlife and beauty! However, the vacation club as a whole needs an overhaul. The good news is, it sounds like it just transferred to new ownership and changes will be happening. I can say that every employee was amazing and incredibly helpful! They seemed embarrassed knowing things were not up to the expectations of travelers. The weekest link being the golf carts and lack of promtness on all levels. The house was ok. We LOVED the heated pool! It definitely was not super clean. No light in the master bedroom or closet except 2 tiny table lamps. Very poorly stocked kitchen considering the house sleeps 6 plus. It seems as though the owner has never actually stayed there with that many people for a week. The location of pelican perch was perfect! Absolutely beautiful views both ways! It has great potential. Just needs some tlc.

Time spent in heaven

It was great,close to the beach. Heated Pool was an added bonus. Friendly staff.house was clean and was perfect for our family.